Frequently Asked Questions
What is Meal Express?
We are a restaurant delivery service for local restaurants listed on our website. We take your order by internet or phone and place it with the restaurant of your choice. We dispatch a mobile waiter to pick up the food, pack it in an insulated carrier bag and delivery directly to you. Our mobile waiter will be waiting at the restaurant when the food comes out of the kitchen to help ensure you recieve your food hot and fresh.
How do I order?
There are 2 ways to order:
- Online at Mealexpressrc.com
- Call us at 865-719-2729
How does it work?
Enter your address to find some of your favorite local restaurants available for delivery. Select items you'd like to have delivered and enter any special instructions (if applicable). Pay with cash, or credit, then kick back and relax; we've got it from here. Your friendly local food runner will be knocking on your door before you know it!
Did my order go through?
If you recieved an email confirmation you're all set! If not, just give us a quick call and we can help.
How is the delivery fee structured?
We have a $3.99 delivery fee. That fee covers up to an 8 mile radius from the restaurant. Additional mileage is $0.75 per mile over 8 miles.
How long does delivery usually take?
Most deliveries happen within 45-60 minutes, though when stars align, we have had drivers arrive in under 30! Even on busy nights, when kitchens are overloaded and traffic lousy, we still do our best to arrange delivery within 45 minutes to an hour.
My Meal Express order was cancelled. Why do I still see a charge on my debit or credit card.
Orders that are cancelled are immediately voided from our system, and the funds are sent back to the banking institution at midnight EST. Depending on your bank, it may take anywhere from 3-7 business days to full refund back into your account. This is strictly dependent on your bank policy, and unfortunately we cannot expedite the process.
My order was missing items or came incomplete; what do I do?
Please contact one of our dispatchers directly at our dispatch center by calling 865-205-9029 or by sending an email to email@example.com. Rather than contacting the restaurant directly, we are happy to fix any mistakes made, and will redeliver or credit you for the inconvenience.